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Frequently Asked Questions


Where are you located?
At this time, we are no longer operating in our storefront retail location. However, you are welcome to visit our showroom and warehouse facility located at: 6655 Pottery Road, Spartanburg, SC 29303.
Just give us a call first so that there is someone prepared to assist you!
How do I place an order?
For your convenience, you may order through our website or by phone. 
 Online at


  • Select the desired gift
  • Click on the “Add To Cart” button
  • Enter your Country, State, and Zip Postal Code and click the “Recalculate” button to calculate your shipping rates
  • If you are a Returning Customer, enter your password and click the “Login & Checkout” button
  • If you are a new customer click the “Proceed to Checkout” button to create an account
  • Enter in your billing and shipping information
  • Select a Shipping Method
  • Select your Payment Method
  • Click the Place Order button

By Phone:


To place an order for any of our gifts, call 864-587-5991 Monday - Friday, 9am to 5pm EST.


When you call, we will need the following information:


·         First and Last Name

·         Telephone Number

·         Email Address

·         The name(s) of the desired gift(s)

·         Shipping Address

·         Billing Address (if different from shipping)

·         Shipping Method or Pick-Up/Delivery (if local)

·         Special Shipping Instructions (if necessary)

·         Desired Payment Method Information


After your order is placed and prepared for shipment, we will email your confirmation and tracking number.


How do I customize or personalize my order?
Every product that is available to customize and/or personalize has a direct link to email us at Please send us the text and any images you would like engraved and 4 You will create the layout of digital artwork. Be assured, your gift will not be created without your approval of the artwork first! 

What is the difference between Top-Surface Engraving and Sub-Surface Engraving?

The Top-Surface laser engraving process is done directly to the surface of the gift. Sub-Surface engraving is an option for crystal gifts only and is done inside the crystal, creating the illusion that the design is “floating” within. Most crystal requires sub-surface engraving for the best results.

What payment methods do you accept?
We accept major credit and debit cards through our payment processing partner, PayPal. If you don't have a PayPal account, it's okay! You may proceed with the transaction as a PayPal Guest. If you are ordering via phone, please have your credit card information on hand.
Do you have a catalog that I can order?

Because we are constantly changing and adding to our gift lines, we do not have a traditional paper catalog. Most of our gifts are available online but if you have something in mind that you don't see, please contact a Personal Gift Advisor at 864-587-5991.


Can I cancel my order?


In general, once an order is placed it can not be cancelled but order cancellations will be considered on a case by case basis.


What if I am not satisfied with my order?


We are passionate about designing quality products and providing excellent customer service by establishing a personal relationship with each customer. If you are not satisfied with your order, contact your Personal Gift Advisor at 864-587-5991.

What are your shipping and handling methods?


We ship most gifts via USPS Priority Mail. If you require expedited shipping, please contact us at (864)587-5991. Additional charges may apply.