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Additional Support
How do I contact you?
  Please click here for our company contact information.
Frequently Asked Questions
Where are you located?
At this time, we are no longer operating in a storefront retail location. However, you are welcome to visit our showroom and warehouse facility located at: 
6655 Pottery Road Suite 2
Spartanburg, SC 29303.
Just give us a call first so that there is someone prepared to assist you!
How do I place an order?
For your convenience, you may create an account and order through our website or call us Monday - Friday, 9am to 5pm EST at (864)587-5991. 
After your order is placed and prepared for shipment, we will email your confirmation and tracking number.
How do I customize or personalize my order?

Every product that is available to customize and/or personalize has a direct link to email us at Please send us the text and any images you would like engraved and 4 You will create the layout of digital artwork. Please include your name, a contact number and put artwork in the subject line.

Be assured that if time permits, your gift will not be created without your approval of the artwork first! 

What is Optical Crystal?

Optical Crystal is 100% Lead Free and extremely hard. It is this hardness that provides the basis for the brilliant cuts and bevels, as well as the ultra high polished surfaces.Optical /Optic Crystal, as clear and as flawless as used in binoculars and camera lenses, represents the ultimate expression of excellence. Optical Crystal is manufactured in large sheets up to 3" thick, and while still molten, is subjected to tremendous pressure to ensure no bubbles, flow lines or other distortions.

What is the difference between Top-Surface Engraving and Sub-Surface Engraving?

The Top-Surface laser engraving process is done directly to the surface of the gift. Sub-Surface engraving is an option for crystal gifts only and is done inside the crystal, creating the illusion that the design is "floating" within. Most crystal requires sub-surface engraving for the best results.

What payment methods do you accept?
We accept major credit and debit cards through our payment processing partner, PayPal. If you don't have a PayPal account, it's okay! You may proceed with the transaction as a PayPal Guest. If you are ordering via phone, please have your credit card information on hand.
Do you have a catalog that I can order?
Because we are constantly changing and adding to our gift lines, we do not have a traditional paper catalog. Most of our gifts are available online but if you have something in mind that you don't see, please contact a Personal Gift Consultant at (864)587-5991.
Can I cancel my order?
In general, once an order is placed it can not be cancelled but order cancellations will be considered on a case by case basis.
What if I am not satisfied with my order?
We are passionate about designing quality products and providing excellent customer service by establishing a personal relationship with each customer. If you are not satisfied with your order, contact us immediately at (864) 587-5991.
What are your shipping and handling methods?
We ship most gifts via USPS Priority Mail. If you require expedited shipping, please contact us at (864)587-5991. Additional charges may apply.